Bryan Galvan
A dedicated professional with 17 years of experience driving growth, optimizing operations, and delivering exceptional client services & quality assurance.
Profile Overview
As an ambitious professional, my mission is to share my dedication to growth and advancement. I bring a strong record of improved performance spanning multiple sectors including Sales, Debt Collection, Customer Support, Account and Property Management, and Quality Assurance environments. I possess a genuine passion for creating the innovative solutions that modern companies need to thrive.
Experience
Core Competencies
Technical and interpersonal skills honed over a decade.
Professional Journey
A chronological history of my career roles.
Client Services
Renshaw Company Realtors
- Owner Communication & Reporting: Serve as the main point of contact for property owners, provide regular updates, prepare reports, and seek approvals for repairs, lease decisions, and other actions.
- Coordination with Internal Teams: Work closely with maintenance, leasing, accounting, and other departments to ensure tasks are completed accurately and efficiently.
- Maintenance Oversight: Review requests, coordinate dispatch of vendors or technicians, follow up on work orders, and ensure issues are resolved properly.
- Leasing & Account Support: Coordinate on tenant move-ins, move-outs, lease agreements, and renewals. Support occupancy and lease continuity.
Collections Specialist
MLM Home Improvement
- Contact customers with overdue accounts and attempt to either collect the overdue amount or negotiate a payment plan.
- Monitor the accounts receivable and identify overdue accounts.
- Resolve customer issues and complaints concerning billing.
- Submit regular reports on the status of unpaid accounts and any repayment progress.
Property Manager / Collections Specialist
RentalCity Property Management
- Collecting rent and other property fees from tenants.
- Responsible for overseeing the maintenance and upkeep of residential properties and tenant satisfaction.
- Handling and resolving property complaints and rental violations.
Follow Up Specialist / Cold Caller
Nguoi Viet Enterprises (NVE Homes)
- Contact leads of homeowners who indicated they may be interested in receiving a cash offer for their home.
- Gather information on lead’s motivation for selling and details about the property.
- Ensure all leads are properly qualified and classified.
Customer Success Advocate
RingCentral Manila
- Closely monitor account usage and trends.
- Ensure customer utilize and maximize account features and services.
- Upsell and process account upgrade.
Collections Coordinator
Cardinal Health International Philippines
- Implement collection strategies to optimize cash collection. Make sure all accounts are up to date.
- Process due date changes, payment delays, credit limit and account modification concerns/requests.
Quality Assurance Analyst
VKPO - Visaya Knowledge Process Outsourcing
- Scan chat and emails to ensure that processes and services meet the established standards of quality guided by the clients’ requirements.
- Identify areas for improvement in the quality system. Develop, recommend and monitor corrective and preventive actions.
- Provide QA Talk to new hires and Refresher Training to tenure employees.
QA Analyst / Relationship Manager
Advanced Credit Management
- QA related tasks. (Jan 2016 - Sep 2016)
- Collect information using available databases on the individual in question.
- Analyze, verify and use collected information to determine the location of the individual within the compliance boundaries.
QA Analyst / CSR
VKPO - Visaya Knowledge Process Outsourcing
- QA related tasks. (Feb 2010 - Jan 2014)
- Call potential customers and complete the survey-type web form based on customer preference.
- Meet the required number of submitted leads and quality scores.
Education
AB English
Arellano University
Graduated: Sep 2022
Professional Caregiving
AMA School of Medicine
Graduated: Apr 2004
Personal Details
Ph2A Blk2 Lot26, Rue Henriette, Saint Monique Valais, Binangonan, Rizal 1940
galvanbryan2015@gmail.com
English, Filipino
Filipino (DOB: March 7, 1982)